杭州2015年10月10日電 /美通社/ -- 10月10日，開元酒店集團與杭州歐維客信息科技有限公司戰略合作簽約儀式在杭州舉行，開元酒店集團總經理陳妙強、杭州歐維客信息科技公司董事長馮軍江等領導共同出席了簽約儀式。雙(shuang)方(fang)將依托“酒(jiu)(jiu)店(dian)(dian)智能(neng)電視交互平(ping)臺”及“智能(neng)酒(jiu)(jiu)店(dian)(dian)客(ke)房(fang)移動(dong)管(guan)理(li)系統”，共同建設基于(yu)“云計算，大(da)數據技術”連接(jie)酒(jiu)(jiu)店(dian)(dian)與(yu)客(ke)人，連通(tong)酒(jiu)(jiu)店(dian)(dian)與(yu)周邊(bian)，整合線上(shang)線下的開元酒(jiu)(jiu)店(dian)(dian)智能(neng)客(ke)房(fang)服務平(ping)臺，打(da)造一(yi)個以(yi)酒(jiu)(jiu)店(dian)(dian)為主(zhu)題的核(he)心生態圈。
“酒(jiu)店(dian)(dian)(dian)智能技術”進入酒(jiu)店(dian)(dian)(dian)業(ye)已不(bu)是新話(hua)題，而每次智能技術會給酒(jiu)店(dian)(dian)(dian)業(ye)帶來經營管理(li)理(li)念(nian)的巨大變革，比如(ru)，更加(jia)強調對客人的“高效服務”、“個性化服務”、“信息化服務”，可以針對客人的喜好(hao)和住店(dian)(dian)(dian)經歷提供優(you)質的個性化服務，人們出門(men)在(zai)外(wai)將(jiang)能享受(shou)到像在(zai)家一樣的便捷與舒適。
酒(jiu)(jiu)店智能(neng)化是(shi)大勢所趨(qu)，在這個趨(qu)勢下(xia)，開(kai)(kai)(kai)(kai)元(yuan)酒(jiu)(jiu)店集團選擇了做(zuo)先(xian)行者(zhe)，近幾年，開(kai)(kai)(kai)(kai)元(yuan)酒(jiu)(jiu)店集團致力于為賓(bin)客打造(zao)有(you)驚喜交(jiao)互(hu)體驗的智能(neng)設(she)施和服(fu)務，時刻(ke)滿(man)足賓(bin)客日新月(yue)異(yi)的需求，營造(zao)高(gao)互(hu)動感的科技生活方式，現(xian)已(yi)實(shi)現(xian)了免費高(gao)速(su)無線WIFI全覆蓋，無線端預訂應用與(yu)服(fu)務功(gong)(gong)能(neng)深度開(kai)(kai)(kai)(kai)發，微(wei)信無卡開(kai)(kai)(kai)(kai)門功(gong)(gong)能(neng)及遠程開(kai)(kai)(kai)(kai)門、酒(jiu)(jiu)店智能(neng)機(ji)器(qi)人等功(gong)(gong)能(neng)正在開(kai)(kai)(kai)(kai)發中。
此次開元(yuan)與(yu)歐維(wei)客戰略合(he)作(zuo)推出的OSTV酒店(dian)(dian)(dian)(dian)(dian)(dian)智能(neng)(neng)電(dian)(dian)視(shi)(shi)交互平(ping)(ping)臺(tai)(tai)(tai)，是以房(fang)(fang)間電(dian)(dian)視(shi)(shi)為人(ren)(ren)(ren)機交互界面，“即(ji)(ji)點即(ji)(ji)通”，方(fang)便、易用(yong)。因為，第(di)一(yi)，入住(zhu)開元(yuan)旗下任何一(yi)家酒店(dian)(dian)(dian)(dian)(dian)(dian)的賓客，均可(ke)(ke)通過智能(neng)(neng)電(dian)(dian)視(shi)(shi)、手(shou)機微信(xin)等(deng)(deng)得到(dao)酒店(dian)(dian)(dian)(dian)(dian)(dian)推送的服(fu)(fu)(fu)務(wu)(wu)(wu)(wu)信(xin)息或(huo)資訊；第(di)二，該(gai)平(ping)(ping)臺(tai)(tai)(tai)搭載(zai)房(fang)(fang)務(wu)(wu)(wu)(wu)寶(bao)軟(ruan)件，這是專為酒店(dian)(dian)(dian)(dian)(dian)(dian)客房(fang)(fang)服(fu)(fu)(fu)務(wu)(wu)(wu)(wu)人(ren)(ren)(ren)員(yuan)(yuan)實(shi)現智能(neng)(neng)化(hua)高效工作(zuo)而推出的移動應用(yong)軟(ruan)件。該(gai)系(xi)(xi)統(tong)(tong)可(ke)(ke)搭載(zai)在任意Android智能(neng)(neng)手(shou)機終(zhong)(zhong)端，酒店(dian)(dian)(dian)(dian)(dian)(dian)服(fu)(fu)(fu)務(wu)(wu)(wu)(wu)人(ren)(ren)(ren)員(yuan)(yuan)可(ke)(ke)及時(shi)接收并快速響應從前(qian)臺(tai)(tai)(tai)服(fu)(fu)(fu)務(wu)(wu)(wu)(wu)中心及賓客終(zhong)(zhong)端發(fa)出的服(fu)(fu)(fu)務(wu)(wu)(wu)(wu)請求，簡化(hua)查房(fang)(fang)、退(tui)房(fang)(fang)、報(bao)修、清(qing)掃等(deng)(deng)各種(zhong)服(fu)(fu)(fu)務(wu)(wu)(wu)(wu)流(liu)程，提(ti)高酒店(dian)(dian)(dian)(dian)(dian)(dian)各部(bu)門間的信(xin)息互通，提(ti)高服(fu)(fu)(fu)務(wu)(wu)(wu)(wu)效率，降(jiang)低運營成本，提(ti)高賓客入住(zhu)體(ti)驗(yan)。同時(shi)系(xi)(xi)統(tong)(tong)采用(yong)鼓勵客人(ren)(ren)(ren)對服(fu)(fu)(fu)務(wu)(wu)(wu)(wu)員(yuan)(yuan)開展實(shi)時(shi)評價和(he)獎勵機制，用(yong)機制提(ti)升員(yuan)(yuan)工積極性和(he)服(fu)(fu)(fu)務(wu)(wu)(wu)(wu)品質；第(di)三，平(ping)(ping)臺(tai)(tai)(tai)可(ke)(ke)以與(yu)酒店(dian)(dian)(dian)(dian)(dian)(dian)前(qian)臺(tai)(tai)(tai)系(xi)(xi)統(tong)(tong)、會員(yuan)(yuan)系(xi)(xi)統(tong)(tong)等(deng)(deng)智能(neng)(neng)系(xi)(xi)統(tong)(tong)連接，實(shi)現會員(yuan)(yuan)身份識別，消費習慣(guan)記錄(lu)等(deng)(deng)，不同的客人(ren)(ren)(ren)入住(zhu)，能(neng)(neng)夠滿足每個人(ren)(ren)(ren)的個性化(hua)需求；第(di)四，平(ping)(ping)臺(tai)(tai)(tai)將整(zheng)合(he)酒店(dian)(dian)(dian)(dian)(dian)(dian)周邊資源，打造出電(dian)(dian)視(shi)(shi)平(ping)(ping)臺(tai)(tai)(tai)購物商城、手(shou)機微信(xin)商城，賓客通過平(ping)(ping)臺(tai)(tai)(tai)一(yi)鍵(jian)下單自(zi)己喜(xi)愛的商品，可(ke)(ke)享受極速送達服(fu)(fu)(fu)務(wu)(wu)(wu)(wu)。酒店(dian)(dian)(dian)(dian)(dian)(dian)客房(fang)(fang)不再單純是一(yi)個讓賓客臨時(shi)旅居(ju)的空間，更是各種(zhong)產品和(he)服(fu)(fu)(fu)務(wu)(wu)(wu)(wu)的線(xian)下線(xian)上體(ti)驗(yan)消費中心，增強賓客的參(can)與(yu)度與(yu)體(ti)驗(yan)感(gan)。
歐維客(ke)信(xin)息科技公司長期致(zhi)力于酒店(dian)領域的智(zhi)能(neng)化產(chan)品(pin)開發(fa)，深入了(le)解酒店(dian)行(xing)業(ye)在(zai)互(hu)(hu)聯網時代下新的需求，目(mu)前，歐維客(ke)的核心產(chan)品(pin)智(zhi)能(neng)客(ke)房控制(zhi)系統、酒店(dian)智(zhi)能(neng)交互(hu)(hu)電視系統及(ji)房務寶客(ke)房服務管(guan)理系統，已應用于數百家高星級酒店(dian)。
近期，該平臺將在開元酒(jiu)店(dian)(dian)集團旗(qi)下杭州開元名都大酒(jiu)店(dian)(dian)、浙(zhe)江(jiang)三立(li)開元名都大酒(jiu)店(dian)(dian)等進行(xing)試(shi)點上線，并陸續覆(fu)蓋各在營(ying)開元酒(jiu)店(dian)(dian)，每年將為上千萬賓客提供(gong)更便捷、智(zhi)能的酒(jiu)店(dian)(dian)服務和互動娛樂服務。
今后(hou)，住開元酒店就是(shi)這(zhe)么好玩、便捷，更(geng)重要的(de)是(shi)，這(zhe)是(shi)一間帶有(you)記憶和溫度(du)的(de)客房(fang)。
